You can still get credit for an offline exchange by marking your listing as exchanged. Learn how to do that below.
Who can do this?
Listing managers
When would you do this?
You are a listing manager who wants credit for an offline exchange
Where is it done?
Mark one listing exchanged
Navigate to Selling > Listings
Click the 3 dots (···) next to the listing you want to mark exchanged
Click Mark exchanged
Mark multiple listings exchanged at once
Navigate to Selling > Listings
Click the checkboxes to select the listings you want to mark exchanged
In the top toolbar, click the 3 dots 3 dots (···), then click Mark exchanged
Once marked exchanged
The listing's quantity will go to 0.
The listing will move to the None available tab.
Reports will show the impact (weight, carbon, value) for this as an internal exchange.
Offline exchanges and reporting
Exchanges that are completed offline cannot be attributed to a specific recipient. In the Internal reuse report, these transactions will appear under the recipient filter as "Offline / Unassigned" to ensure your sustainability metrics remain accurate even when individual claimant details are unavailable.
Pro tip: partial mark exchanged
If you have a listing with quantity > 1 and you want to partially mark it as exchanged:
Duplicate the listing (3 dots > Duplicate).
Adjust the quantity of each listing accordingly (Edit listing> Quantity).
Then mark exchanged just one of the listings.
This will allow you to generate offline orders with the exact quantity and date for each of your exchanges.