Previously, you could only converse with the listing manager or buyer (as one of those two). Now, you can add other users to collaborate on a given exchange!
For larger organizations, making an exchange happen often requires multiple parties, so letting others join the party is a win for helping facilitate exchanges.
This article is helpful if:
You need to add someone to an existing message thread (perhaps a logistics coordinator).
Where is it done?
When viewing a conversation in Messages.
Add a user to an existing conversation
Click Messages in the sidebar
Click to open an existing conversation
In the message header, click the pencil icon ✏️ to Edit members.
Under Add members, search for users in your organization to add them.
Note: new users will only be notified once you send them a message.
Remove a user from a conversation
You can remove any user that you had previously added to a conversation by following these steps:
Click Messages in the sidebar
Click to open an existing conversation
In the message header, click on the pencil icon to Edit members.
Under People with access, click Remove next to the name of the user you want to remove.
Note: you will NOT be able to remove the recipient or any listing managers from any conversations tied to an offer or order.