The Exchange Center is where you can manage all Offers you've made on other users' Listings and Offers you've received on your Listings.
This article is helpful if:
You are an Admin
You are claiming something on the platform
You are listing something on the platform
Where is it done?
If you're an Admin, it will be located in the Admin Toolbar on the left panel of the page. If you're a Standard User, it will be located in the drop-down menu at the top right.
Go to the Exchange Center.
Toggle between Selling/Giving or Buying/Receiving.
Selling/Giving: Offers another user has made on assets that you are selling in the marketplace that they would like to purchase from you.
Buying/Receiving: Offers you have made on assets in the marketplace that you would like to purchase from another user.
Manage Active, Accepted, On Hold, Completed, and Declined offers.
Filter by Search or User.
Sort Offers by Date: Oldest/Newest or Price: Lowest/Highest.
These are Offers that have yet to be accepted or declined. As you receive Offers, it's best to update the Offer status immediately so that exchanges can be quickly coordinated. Once an Offer has been accepted or declined, it will move to the appropriate section.
Click on Active.
Select Accept or Decline.
Coordinate payment and logistics with the other user through Messaging.
Accepting an Offer means you intend to make an exchange and will coordinate a pickup time with the other person through Messaging. Upon acceptance, the quantity of the listing is reduced accordingly (for example if there were 10 chairs originally, and the accepted offer was for 1 chair, the quantity would go down to 9). If the entire quantity was included in the accepted offer, the listing would revert to a “None available” state and would no longer be visible to others browsing the platform.
On Hold Offers
Offers are automatically moved to the On Hold section if a competing Offer has been accepted or if there is no longer enough Quantity to fulfill the original Offer. The user making the Offer can either Withdraw or Resubmit the Offer.
Offers that have been marked as delivered by the giver and received by the recipient are considered complete.
Offers that have been Withdrawn or Declined will be moved to this section. Offers cannot be activated again, but the user who made the original Offer can be messaged if there has been an update to your Listing.
Click on Declined.
Click on any Offer.
Click Talk to, to send a message to the original user who made the Offer.